Our goal is to add value in a committed partnership that enables clients to focus their resources on fund development and growth. We are proud of our 99% client retention rate, with some of our largest clients trusting NAV for decades.
I have worked with many administrators in my career — and there are many good ones out there — but hands down, dollar for dollar NAV is one of the best out there and very underrated in the industry. The pillars of any business are its people, processes, and technology. Their people, day in and day out, go above and beyond. They genuinely care, and in my opinion, that's very hard to find these days! The processes and controls they put in place work well. Finally, their technology/reporting is very robust and well thought out. Beyond that, what continues to impress me is how accommodating they are to our needs as a business.
Since moving to NAV as my fund administrator I have been completely satisfied with their work and their attention to detail. They are an outstanding group of people and they offer a great value proposition in terms of work performed for a fair price. I could not be happier with my choice to go with NAV. I cannot imagine that there is a better group to perform these services at this price. I would highly recommend them to any investment fund that is looking for a full service administrator.
We use NAV for fund administration and are very pleased with their accounting and investor service teams. NAV's work is accurate and timely and they have a strong customer service attitude towards our firm and our investors. We highly recommend NAV for quality fund administration at a competitive price.
I have known NAV for over 10 years both as a fund manager as well as an investor in some of the funds they administer. I also have experience with many other fund administrators. Unequivocally NAV is by far the best administrator out there in every respect. They are quite reasonably priced. They provide the reports in a very timely manner and their accuracy is unmatched!
NAV's tax services deliver outstanding benefits to Tailor Ridge and our investors. At an operational level, the NAV team expertly managed the complexities of required state income tax withholdings at both the fund and LP levels. This was absolutely key before we were able to launch our sub-REIT in 2022. On a functional level, our investors have received their K-1s by March 15 every year of our relationship with NAV. That shouldn't be remarkable, but in our past experience it has been a challenge, and that reliable performance has been a real plus for investor relations. Based on our history with prior firms, we've found NAV to be a consistently excellent partner at a value that's hard to beat.
When I was launching my new private equity fund, my team extensively researched fund administrators and we kept getting referred to NAV Fund Administration. We did our due diligence and ultimately selected NAV. Their service is outstanding, the reporting is fast and accurate, and their technology is developed in-house, which minimizes monthly fees. As a client, I now know why so many other funds referred us to NAV.
Our experience with NAV has been phenomenal. After 25 years with our prior administrator, we were reluctant to make a change. NAV made the transition painless, and was able to provide greatly improved capabilities while also reducing expenses. In hindsight, we should have made the transition to NAV years ago.