Complex Calculation Methodology and Custom Reporting Fulfill Unique Needs for Diverse Fund Portfolio

Methodologies underpinning complex calculations can be difficult to assess and validate.

NAV’s report flow is very good and if questions arise, explanations are thorough.

“I was unable to understand how the numbers were flowing for one particular preferred return recently,” Cummings recounted. “NAV was quick to address the issue on a call, explaining the methodology being used and designing a detailed calculation that was easy to understand. NAV is always available to discuss complex queries and fully address any issue.”

Investors expect capital calls and distribution to be processed efficiently.

NAV shares call notices promptly and is able to accommodate last-minute changes.

“After a recent call calculation, NAV handled an adjustment we requested very quickly, providing updated notices incorporating the change within an hour,” Cummings said. “NAV has a very robust transfer agency system, including a night team, so they are able to turn around the capital call and distribution calculations and notices very efficiently. Investors also appreciate that they are uploaded promptly to the investor portal where they are available for 24/7 access at their convenience,” he added.

Launching new funds and onboarding additional investors can be complicated and chaotic.

NAV’s smooth onboarding process has provided Kain with critical support and facilitated growth.

“The onboarding process with NAV is very user friendly, and everything is handled very professionally without any hassle,” Cummings said. “They did a thorough analysis of fund docs and subscription docs and shared their feedback to reduce any potential errors or delays. We started with one fund and gradually increased to more than a dozen funds, which was possible with the quality of services received from NAV.”

Responsive, accurate communication is vital to the relationship between Kain and its investors.

The NAV team is always informed and available to assist in answering questions from Kain Capital investors.

“When one of our investors had questions regarding his K-1, we reached out to the NAV in-house tax team. They provided clear answers and we were able to use those details to easily explain it to the client. I am very satisfied with the additional steps NAV always takes to help us build and maintain a good relationship with our clients,” Cummings said.

Kain’s diverse fund portfolio requires customized reporting.

NAV is quick to adapt reporting to unique needs and responsive to special requests.

“The NAV team is willing to adjust reports when we request changes to accommodate unusual circumstances at no additional cost,” Cummings noted. “When we request reports outside standard offerings, NAV is able to provide them in a short timeframe and with complete accuracy.”

Kain’s broad lineup of multiple structure funds demands a high volume of detailed reports.

NAV delivers accurate and timely reporting for all 16 Kain Capital funds, encompassing master feeder and standalone funds.

“NAV’s robust fund accounting system can handle multiple structure funds and produce detailed reports. The structure of each of our funds is unique, and NAV is professionally equipped to handle all of them,” Cummings said. “Turnaround of reports is very quick and accurate, and the attention to detail is extremely rare to find at such a competitive cost. They have always delivered accounting reports within one to two business days from the last piece of information received. NAV has been more than an admin for us and helped in every step of our journey, which would have been much tougher without their support.”